S2KCreations

Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using the services provided by S2KCreations ("Company," "we," "our," or "us"), including our website at s2kcreations.com and any related services, you agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, you may not access or use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

S2KCreations provides AI-powered business automation solutions, including but not limited to:

  • AI chatbot development and integration
  • Voice AI agent implementation
  • Web voice interface solutions
  • CRM and OMS integration services
  • Custom website development
  • Business automation consulting

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information remains accurate and up-to-date

4. Payment Terms

Pricing

Our services are offered on a hybrid pricing model consisting of setup fees and monthly subscription fees. All prices are quoted in US dollars unless otherwise specified.

Payment

Payment is due according to the terms specified in your service agreement. We accept major credit cards and other payment methods as indicated during checkout.

Refunds

Refund policies vary by service type and are specified in individual service agreements. Generally, setup fees are non-refundable once work has commenced. Monthly subscription fees may be prorated based on the date of cancellation.

5. Intellectual Property

Our Property

All content on our website, including text, graphics, logos, images, software, and documentation, is the property of S2KCreations or its licensors and is protected by intellectual property laws.

Your Content

You retain ownership of any content you provide to us. By providing content, you grant us a non-exclusive license to use, modify, and display such content as necessary to provide our services.

Deliverables

Upon full payment, you will own the custom work product we create specifically for you, subject to any third-party licenses. We retain ownership of our proprietary tools, frameworks, and methodologies.

6. Acceptable Use

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Distribute malware, spam, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services
  • Use our AI services for deceptive, fraudulent, or illegal purposes
  • Misrepresent AI-generated content as human-generated when disclosure is required
  • Collect personal information without proper consent

7. AI Services Specific Terms

When using our AI-powered services (chatbots, voice agents, etc.), you acknowledge that:

  • AI responses may occasionally be inaccurate or inappropriate
  • You are responsible for reviewing and customizing AI behavior for your use case
  • Human oversight may be required for certain applications
  • AI services may have usage limits based on your subscription tier
  • We may update AI models and capabilities, which could affect behavior
  • You will comply with all applicable AI regulations and disclosure requirements

8. Service Level and Support

We strive to maintain high availability of our services but do not guarantee uninterrupted access. Support is provided according to the terms of your service agreement:

  • Starter: Email support during business hours
  • Professional: Priority email and chat support
  • Enterprise: 24/7 priority support with dedicated account manager

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, S2KCREATIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11. Indemnification

You agree to indemnify, defend, and hold harmless S2KCreations and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Either party may terminate the service agreement according to the terms specified therein. We may also suspend or terminate your access to our services immediately if:

  • You breach these Terms
  • You fail to make required payments
  • We are required to do so by law
  • Continuing to provide services poses a security risk

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in [Your County/City].

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@s2kcreations.com
  • Website: s2kcreations.com/contact